Help Desk Support

Dynamics Software provides Help Desk Support Services to Customers and Partners who have purchased a Support Contract to ask questions and resolve issues. These questions and issues are referred to as ‘Cases’.

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Dynamics Software is proud to introduce Integrated Document Management for AX2012. This product integrates several Microsoft platforms to ensure that document handling works smoothly across these platforms.

This allows you to:

  • Upload mail messages and attachments directly from Office to entities in AX (such as customer contracts, vendor product information, user manuals etc.)
  • Execute Smart Queries so that multiple documents from different entities can be viewed together (combine customer contracts with packing slips, invoices etc.)
  • Define specific metadata between AX2012 and Sharepoint for easy retrieval of document relations
  • Create Collaboration workspaces for working with multiple people on the same document directly from AX.

For demonstration and training purposes there are new Hyper-V's available on several solutions for our Partners. These include:

  • Pre-release Service Management with Mobile Field Service 2.0 for Windows 10 & Android
  • Maintenance Management
  • Mobile Maintenance Management
  • Rental Management

All Hyper-V's contain the latest available for AX2012 R3 CU10 can be downloaded from the Partner FTP site.

The new solution takes advantage of the innovative capabilities in Dynamics AX, the company’s flagship ERP product built on and for Microsoft Azure cloud which became globally available this week. 

Now available on the Azure Marketplace Dynamics Service helps customers by supporting their daily service processes, thereby increasing first time right percentage and work force productivity. A proven solution delivering results for hundreds of customers worldwide, Dynamics Service drives service excellence with improved operational efficiency, exceptional field service, increased revenue creation, significant cost containment and more resulting in higher levels of customer satisfaction.

“We are proud to be one of the first Microsoft partners worldwide to have our solution available on the newest Microsoft Dynamics AX release and available on the Azure marketplace,” said Eric Veldkamp, Partner and Executive Director Sales & Marketing at Dynamics Software. “With this next generation of Microsoft Dynamics AX, we are able to further reduce time to value and accelerate productivity for our customers delivering effective solutions that make a difference to our customers and in turn their customers. A new world of customer service and satisfaction powered by Microsoft Dynamics AX and Dynamics Service!” 

This latest release of Microsoft Dynamics AX moves beyond traditional enterprise resource planning to give customers the most modern connected cloud solution to date. It is designed to help people make smarter decisions quickly with an intelligent user interface, transform business processes faster with proven methodologies and practices, and enables organizations to do business virtually anywhere, anytime with the choice and flexibility of the cloud. 

“Microsoft Dynamics AX is open for business and provides software vendors with a fantastic platform for building modern business solutions,” said Jeff Edwards, Director, Partner Strategy, Microsoft Dynamics. “Dynamics Software is a great example of how our partner community adds value by offering solutions tailored for roles and industries that address the specific business needs for our customers.”

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