Dynamics software support portal

In this section you can find answers to frequently asked questions. If your question is not answered below, please contact us.


Yes the minimum number of required tickets is 2.

You can buy new tickets by filling out the request tickets form on the Tickets page.

Yes it is possible to have multiple accounts for the portal in certain cases. Please contact us with your requirements for further information.

When you click on the case you have submitted, there are two options to update the case: 'change priority' and 'note'.

Change priority: adjusting the preferred response time within which support is received

Note: updating the case with additional information such as text content or attachments. this information can be of your own initiative or as a response to a request from the Support Team.

Based upon the priority of your case and the content submitted, we will take the appropriate action/s to meet the time frame as defined in the Support Contract you have in place with HSO Innovation.

You can request a new license file by filling out the request license form on the Licenses page.